Condition of Use

Welcome to our online store! WOOLWAREHOUSE and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ​


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of WOOLWAREHOUSE or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of WOOLWAREHOUSE, with copyright authorship for this collection by WOOLWAREHOUSE, and protected by international copyright laws.


WOOLWAREHOUSEs trademarks and trade dress may not be used in connection with any product or service that is not WOOLWAREHOUSEs, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits WOOLWAREHOUSE. All other trademarks not owned by WOOLWAREHOUSE or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by WOOLWAREHOUSE or its subsidiaries.


WOOLWAREHOUSE grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of WOOLWAREHOUSE. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of WOOLWAREHOUSE. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of WOOLWAREHOUSE and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing WOOLWAREHOUSEs name or trademarks without the express written consent of WOOLWAREHOUSE. Any unauthorized use terminates the permission or license granted by WOOLWAREHOUSE. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of WOOLWAREHOUSE so long as the link does not portray WOOLWAREHOUSE, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any WOOLWAREHOUSE logo or other proprietary graphic or trademark as part of the link without express written permission.


If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. WOOLWAREHOUSE and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. WOOLWAREHOUSE reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant WOOLWAREHOUSE and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant WOOLWAREHOUSE and its associates and sublicenses the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify WOOLWAREHOUSE or its associates for all claims resulting from content you supply. WOOLWAREHOUSE has the right but not the obligation to monitor and edit or remove any activity or content. WOOLWAREHOUSE takes no responsibility and assumes no liability for any content posted by you or any third party.


All items purchased from WOOLWAREHOUSE are made pursuant to a shipping policy. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


We do our best to ensure the information on this site is complete, accurate and current. Despite our efforts, however, information on the site may occasionally be inaccurate, incomplete or out of date. All specifications, products, descriptions and prices of products on the site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attribute of our products, including the applicable colours. However, the actual colour you will see will depend on the device, and we cannot guarantee that your device will accurately display such colours. We do not warrant the accuracy or completeness of the information, content or materials provided through the site.

The inclusion of any products or services on the site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

The Pictures of Items taken are not 100% accurate as the colours do not show accurately with a camera. We try our best to ensure that the best quality pictures are taken and shown to you for your selection.


Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to WOOLWAREHOUSE. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the side menu. Alternatively, you can email us at [email protected]

Payment and Shipment Policy​

Shipping and Dispatchment

Orders are dispatched as soon as possible after receiving payment. Shipping fees include packaging cost. If there are any issues regarding the order/shipment, we will contact the customer before shipping is dispatched. Shipping is at customer’s own risk. We do not provide any shipping insurance. The Tracking number will be provided dispatched on the website and via email. The parcel is out of WOOL WAREHOUSE’s hands once dispatched.

We ship door-to-door and have an in-store collection. The rates for these methods are calculated based on the mass & volume of the parcel and Distance & Destination of the delivery address

  1. Door-to-Door – Fastway Couriers

    – Amount based on your location. Ranging From R50 to R220. 
  2. Collection in store – Free

Payment Methods

Proof of payment must be received within 24 hours of placing an order to secure it. Orders will be cancelled if payment is not received. Orders will only be dispatched once payment has been received in full. The following payment methods will be accepted by WOOL WAREHOUSE:

  • Direct EFT – Preferred method of payment
  • Credit Cards
  • Debit Cards

Time of Delivery

Orders will generally take from anywhere between 4-7 Working Days to reach your address unless there is a problem with the order or delivery address.

We will contact you regarding any problems as soon as possible if there is a problem with your order or delivery.

Returns Policy​


You have seven calendar days to return an item that is eligible for a return, from the date you received it.

 To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Only “Yarns” are eligible for returns. Non Yarn items such as needles, accessories, looms etc… will not be allowed for return

You will be liable for payment of courier in the event of a return. Returns can be done on the website using “My Account”.


Once we receive your item, we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item.

If your return has been approved, we will initiate the process of refunding you for the full amount of returned item excluding shipping costs. You will receive the refund within 7 days of approval (Depending on bank transfer times).

Item Stock Levels Disclaimer

Stock Levels

Due to the uncertain nature of the reliability of our suppliers for the stock on our website, we will not always be able to keep a 100% accurate stock level. In the case where you place an order and payment for an item and we do not have stock. We will inform you as soon as possible via email or SMS and we will provide the following solutions to the problem:

1) Request a full refund for the item excluding the shipping costs

2) Give you an estimated time of us receiving stock if possible and give you a possible wait time and if you agree, we will deliver as soon as we get stock

3) Get a coupon code for the amount and use that to purchase something else in store